Privacy Policy
Privacy Policy
Effective Date: 4/17/2026
A Miracle Home Care Co. (“A Miracle Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information in a responsible manner.
This Privacy Policy describes how we collect, use, disclose, and protect personal information that we receive through our website, by telephone, by email, in person, and through employment-related communications.
This Privacy Policy applies to:
1. Who We Are
A MIRACLE HOME CARE CO.
10490 Taconic Terrace, Suite 200
Cincinnati, Ohio 45215
Email: info@amiraclehomecare.com
Phone: (513) 793-2000
Brand name: A Miracle Home Care
2. Information We Collect
We may collect personal information directly from you, automatically through the website, from referral sources, and from third parties where permitted by law.
A. Information You Provide
Depending on how you interact with us, we may collect:
When you or someone acting on your behalf contacts us regarding services, we may collect information such as:
insurance coverage and authorization information (including policy details, prior authorization numbers, and benefit or eligibility information); diagnosis, functional status, or care level information relevant to the requested services; discharge instructions, clinical summaries, or care transition documentation; care plans, care coordination notes, or medical necessity documentation; and contact information for the prospective client or their authorized representatives.
C. Job Applicant Information
If you apply to work with us, including through our online application form, we may collect employment-related information, including:
If you call us, we may collect:
When you visit our website, we or our service providers may automatically collect certain technical information, such as:
3. How We Use Information
We may use personal information for business and operational purposes, including to:
4. How We Disclose Information
We do not sell personal information.
We may disclose personal information as follows:
A. Service Providers
We may share personal information with vendors, contractors, and service providers that perform services for us or on our behalf, such as:
Where appropriate and permitted, we may share or receive information with or from:
We may disclose personal information:
We may disclose personal information in connection with a merger, acquisition, reorganization, financing, sale of assets, or other corporate transaction, subject to applicable law.
5. Phone Calls and Call Recordings
We may monitor or record telephone calls for quality assurance, training, documentation, compliance, customer service, and related business purposes, subject to applicable law.
Call recordings and related call information may be retained for six (6) years and may be accessible to authorized personnel and service providers that support our communications systems.
6. Text Messaging
We send text messages only to individuals who have provided their mobile phone number and consented to receive such communications. We may send text messages for purposes such as responding to service inquiries, scheduling, appointment reminders, and other service-related communications.
We do not sell personal information collected through text messaging communications to third parties.
You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you may continue to receive a single confirmation message. Standard message and data rates may apply.
7. Job Applicant Information
We use applicant information to:
Applicant information may be retained for six (6) years.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the site, improve website performance, understand user activity, and support analytics or marketing functions.
Depending on your browser and device settings, you may be able to block or disable cookies, although some website features may not function properly as a result.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
No method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
If we become aware of a security incident affecting personal information, we may take steps we consider appropriate under the circumstances, including providing notice where required by applicable law.
10. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Applicant information may be retained for six (6) years.
Call recordings may be retained for six (6) years.
Website logs and analytics data may be retained for six (6) years.
11. Sensitive Information
Because we operate in the home care field, individuals may sometimes choose to share sensitive personal information with us.
Please do not send detailed medical, financial, or other highly sensitive information through website forms, email, or general contact channels unless specifically requested by us.
Notice Regarding HIPAA. To the extent that A Miracle Home Care Co. qualifies as a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations, the use and disclosure of protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which is provided separately and is incorporated herein by reference. In the event of any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices with respect to PHI, the HIPAA Notice of Privacy Practices controls.
12. Your Choices
Subject to applicable law, you may request that we update or correct certain personal information we maintain about you.
You may also request that we update your contact preferences or otherwise limit certain communications, where feasible and permitted by law.
To submit a privacy-related request, please contact us using the contact information below.
13. Children’s Information
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.
14. Third-Party Services
Our website may contain links to, or integrations with, third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
A MIRACLE HOME CARE CO.
10490 Taconic Terrace, Suite 200
Cincinnati, Ohio 45215
Email: info@amiraclehomecare.com
Phone: (513) 793-2000
Effective Date: 4/17/2026
A Miracle Home Care Co. (“A Miracle Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information in a responsible manner.
This Privacy Policy describes how we collect, use, disclose, and protect personal information that we receive through our website, by telephone, by email, in person, and through employment-related communications.
This Privacy Policy applies to:
- visitors to our website;
- individuals who contact us regarding home care or related services;
- family members, guardians, case managers, insurers, and other referral sources who communicate with us about prospective clients; and
- current, former, and prospective job applicants.
1. Who We Are
A MIRACLE HOME CARE CO.
10490 Taconic Terrace, Suite 200
Cincinnati, Ohio 45215
Email: info@amiraclehomecare.com
Phone: (513) 793-2000
Brand name: A Miracle Home Care
2. Information We Collect
We may collect personal information directly from you, automatically through the website, from referral sources, and from third parties where permitted by law.
A. Information You Provide
Depending on how you interact with us, we may collect:
- name;
- phone number;
- email address;
- mailing address;
- information you provide when you call us, email us, visit our office, or otherwise contact us;
- information relating to service inquiries or employment inquiries; and
- any other information you choose to provide.
When you or someone acting on your behalf contacts us regarding services, we may collect information such as:
- the name of the prospective client;
- contact information for the prospective client and/or the person making the inquiry;
- relationship to the prospective client;
- general information about requested services;
- preferred location or schedule;
- referral source information; and
- other information voluntarily provided in connection with the inquiry.
insurance coverage and authorization information (including policy details, prior authorization numbers, and benefit or eligibility information); diagnosis, functional status, or care level information relevant to the requested services; discharge instructions, clinical summaries, or care transition documentation; care plans, care coordination notes, or medical necessity documentation; and contact information for the prospective client or their authorized representatives.
C. Job Applicant Information
If you apply to work with us, including through our online application form, we may collect employment-related information, including:
- name, address, phone number, and email address;
- Social Security number;
- date of birth;
- driver’s license number and state of issuance;
- work authorization and visa sponsorship information;
- education, training, certifications, and credentials;
- desired position, salary expectations, and availability;
- criminal history or pending-charge information, where permitted by law;
- employment history and prior employer information;
- professional or personal references;
- emergency contact information;
- address history; and
- background-check, verification, and authorization information.
If you call us, we may collect:
- your phone number and call metadata;
- the contents of your call or voicemail;
- notes relating to your inquiry; and
- call recordings, where applicable and permitted by law.
When you visit our website, we or our service providers may automatically collect certain technical information, such as:
- IP address;
- browser type;
- device type;
- operating system;
- referring URLs;
- pages visited;
- date and time of visits; and
- similar usage and diagnostic information.
- Google Analytics;
- Meta Pixel; and
- Google Ads Conversion Tracking.
3. How We Use Information
We may use personal information for business and operational purposes, including to:
- respond to questions and requests;
- communicate with individuals who contact us regarding services;
- evaluate service inquiries;
- communicate with prospective clients, family members, guardians, referral sources, insurers, or case managers;
- process and review job applications;
- evaluate qualifications and eligibility for employment;
- conduct hiring-related screening, verification, onboarding, and related employment processes;
- maintain records of inquiries and communications;
- monitor and improve customer service and telephone interactions;
- operate, maintain, protect, and improve our website and business systems;
- detect, prevent, or address fraud, misuse, security issues, or other unlawful activity;
- comply with legal, regulatory, contractual, and compliance obligations; and
- establish, exercise, or defend legal claims and rights.
4. How We Disclose Information
We do not sell personal information.
We may disclose personal information as follows:
A. Service Providers
We may share personal information with vendors, contractors, and service providers that perform services for us or on our behalf, such as:
- website hosting providers;
- website form processors;
- telephony and call-recording vendors;
- email and communications providers;
- IT and cloud storage providers;
- background-check or verification providers;
- payroll, HR, onboarding, or workforce management providers; and
- other service providers supporting our operations.
Where appropriate and permitted, we may share or receive information with or from:
- insurers;
- managed care organizations;
- referral partners;
- case managers;
- discharge planners;
- family members, guardians, or authorized representatives; and
- other parties involved in evaluating, arranging, or coordinating services.
We may disclose personal information:
- if required by law, subpoena, court order, or other legal process;
- to comply with regulatory, licensing, audit, accreditation, or investigative requirements;
- to protect our rights, property, safety, operations, or legal interests;
- to protect the rights, safety, or property of others; or
- in connection with suspected fraud, security incidents, or unlawful conduct.
We may disclose personal information in connection with a merger, acquisition, reorganization, financing, sale of assets, or other corporate transaction, subject to applicable law.
5. Phone Calls and Call Recordings
We may monitor or record telephone calls for quality assurance, training, documentation, compliance, customer service, and related business purposes, subject to applicable law.
Call recordings and related call information may be retained for six (6) years and may be accessible to authorized personnel and service providers that support our communications systems.
6. Text Messaging
We send text messages only to individuals who have provided their mobile phone number and consented to receive such communications. We may send text messages for purposes such as responding to service inquiries, scheduling, appointment reminders, and other service-related communications.
We do not sell personal information collected through text messaging communications to third parties.
You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you may continue to receive a single confirmation message. Standard message and data rates may apply.
7. Job Applicant Information
We use applicant information to:
- review and process applications;
- communicate with applicants;
- evaluate qualifications and eligibility for employment;
- verify information provided by applicants;
- conduct background checks, employment verification, credential verification, and reference checks, where permitted by law;
- make hiring decisions;
- comply with legal, regulatory, and employment-related obligations; and
- maintain employment and recruitment records.
Applicant information may be retained for six (6) years.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the site, improve website performance, understand user activity, and support analytics or marketing functions.
Depending on your browser and device settings, you may be able to block or disable cookies, although some website features may not function properly as a result.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
No method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
If we become aware of a security incident affecting personal information, we may take steps we consider appropriate under the circumstances, including providing notice where required by applicable law.
10. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- respond to inquiries;
- evaluate applications and manage employment-related processes;
- maintain business and legal records;
- comply with legal or regulatory obligations;
- resolve disputes; and
- protect our rights and interests.
Applicant information may be retained for six (6) years.
Call recordings may be retained for six (6) years.
Website logs and analytics data may be retained for six (6) years.
11. Sensitive Information
Because we operate in the home care field, individuals may sometimes choose to share sensitive personal information with us.
Please do not send detailed medical, financial, or other highly sensitive information through website forms, email, or general contact channels unless specifically requested by us.
Notice Regarding HIPAA. To the extent that A Miracle Home Care Co. qualifies as a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations, the use and disclosure of protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which is provided separately and is incorporated herein by reference. In the event of any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices with respect to PHI, the HIPAA Notice of Privacy Practices controls.
12. Your Choices
Subject to applicable law, you may request that we update or correct certain personal information we maintain about you.
You may also request that we update your contact preferences or otherwise limit certain communications, where feasible and permitted by law.
To submit a privacy-related request, please contact us using the contact information below.
13. Children’s Information
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.
14. Third-Party Services
Our website may contain links to, or integrations with, third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
A MIRACLE HOME CARE CO.
10490 Taconic Terrace, Suite 200
Cincinnati, Ohio 45215
Email: info@amiraclehomecare.com
Phone: (513) 793-2000